Refund Policy

Thank you for shopping with Helmia. We take pride in providing high-quality jewelry and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, please review our refund policy below:

1. Consumer Rights & Statutory Guarantee

Under EU consumer law, you are entitled to a 2-year statutory guarantee on all products purchased from us. This means that if you receive faulty or defective jewelry, you are entitled to a repair, replacement, or refund. This guarantee applies from the date of delivery, and any defects present at the time of delivery will be covered.

2. Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

The item must be returned within 14 days of receiving the goods.
The item must be unused, in its original condition, and in the original packaging (if applicable).
Proof of purchase, such as a receipt or order confirmation, must be provided.
Jewelry that has been personalized, engraved, or altered in any way is non-refundable, unless faulty.

3. How to Request a Refund

If you wish to request a refund, please contact our customer service team at hello@helmia.world within the eligibility period. Provide the following details:

Order number
Description of the issue with the jewelry
Photographic evidence of the defect (if applicable)

We will provide instructions for returning the item to us. Please note that you will be responsible for the cost of return shipping unless the product is defective.

4. Refund Process

Once we have received the returned jewelry and verified the condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to 30 days for the refund to be processed, depending on your payment provider.

5. Exceptions to the Refund Policy

We are unable to offer refunds in the following cases:

Personalized or Custom Orders: Jewelry that has been customized, engraved, or altered in any way cannot be returned or refunded unless it is faulty.
Sale or Discounted Items: Items purchased on sale or with a discount may have different refund conditions, which will be clearly stated at the time of purchase.

6. Faulty or Damaged Jewelry

If your jewelry is damaged or defective upon arrival, please contact us immediately. We will arrange for a full refund, replacement, or repair at no additional cost to you. In the case of a defective item, we will cover the cost of return shipping.

7. Exchanges

If you would prefer to exchange an item, please contact us within 14 days of receiving your order. Exchanges are subject to availability. If we are unable to provide the same item, a refund will be issued. The fastest way to exchange an item is to make a new order on our website and return your item trough normal return process.