Before reaching out to us directly, you may find an answer to your question below.
About the jewelry
Are Helmia pearls real?
Yes. Every Helmia piece uses genuine pearls: baroque, keshi, blister or round freshwater pearls. The grey pearls in the Orbita Nova line are colour-treated, and the blister pearls in the Épure Entwine necklaces have a protective coating.
How should I take care of my jewelry?
Since natural pearl is a sensitive material, our jewelry needs some special attention and care to stay beautiful for years to come. We recommend avoiding getting the jewellery wet and storing them separately in a soft pouch or jewelry box. Always wear your jewellery after putting on makeup or perfume. After wearing your jewellery, we recommend wiping it with a soft cloth.
Avoid dropping the jewellery on hard surfaces.
What is a baroque pearl?
A baroque pearl is a pearl with an irregular, non-round shape. Each one is unique, so the pearl in your piece will differ slightly from the one in the photos.
How should I store my jewelry?
The best way to store your pearl jewellery is keeping them in a separate soft pouch or jewelry box. Pearl is a sensitive, natural material which can be scratched easily, so we recommend to avoid storing them in the same box with other jewellery.
What is a keshi pearl?
A keshi pearl forms without a nucleus, so it grows into a free, rippled shape. Helmia uses keshi pearls in the Épure Wave necklace, Keshi ring, Keshi necklace and Keshi stud earrings.
What metals does Helmia use?
925 sterling silver, plated in white gold.
Is Helmia jewelry also for men?
Yes. All Helmia jewelry is genderless and designed to be worn by anyone. Our pearl necklaces, bracelets, rings and earrings are worn by women and men alike.
Is Helmia jewelry handmade?
Yes. Every piece is designed and made by hand in our studio in Helsinki, Finland.
Will my piece look exactly like the photos?
Not exactly, but still similar. Natural pearls vary in shape, size and lustre, so every piece has their own small features.
Is the jewelry suitable for sensitive skin?
Our pieces are made on a 925 sterling silver base. If you have a known metal allergy, test new jewelry carefully or ask your doctor.
Sizing
How do I choose a necklace length?
Most necklaces come in Mini 38 cm, Petite 40 cm, Standard 45 cm and Loose 50 cm. The exact options are on each product page.
What size are Helmia rings?
Helmia rings have an open, adjustable band that fits most fingers.
What bracelet sizes are there?
Bracelets come in Petite 17 cm, Standard 20 cm and Loose 23 cm.
Orders and production
How long does it take to make my order?
Every piece is made to order and ships within about 3 days. Pre-order pieces can take up to 3 weeks.
Can I change or cancel my order?
You have a right to cancel your order within 14 days of purchasing. 15€ return fee will be deducted of your refund, if the item has been already shipped. Items cannot be added to an existing order afterwards; please place a new order instead.
I didn't get an order confirmation. What should I do?
Check your spam folder first. If nothing has arrived within 24 hours, email us hello@helmia.world.
Shipping
Do you ship worldwide?
Yes. Standard shipping is free worldwide. Express shipping is available for a fee shown at checkout.
How long does delivery take?
Finland
Standard: 2–4 working days
Express: 1-2 working days
Europe & UK
Standard: 3–7 working days
Express: 2-4 working days
North America
Standard: 4–7 working days
Express: 2–3 working days
Rest of world
Standard: 7–12
Express: 3–6
Delivery times start once your piece ships.
Which carriers do you use?
Matkahuolto in Finland, UPS Standard worldwide and DHL Express for express orders. You get a tracking link by email when your order ships.
Will I pay customs duties?
Orders shipped outside the EU may be subject to import duties and taxes, which the customer pays.
What if I don't collect my parcel?
Uncollected parcels return to us after about 7 days, and a €25 handling fee applies.
Returns and warranty
What is the return policy?
You can return unused items in their original packaging within 14 days of delivery. Email hello@helmia.world with your order number to start a return. The €15 return shipping cost is deducted from your refund. See Returns & Exchanges.
How long does a refund take?
Usually 7–14 business days after we receive your return. Refunds go to the original payment method.
Can I exchange an item?
Yes: place a new order for the piece you want and return the original for a refund.
Is there a warranty?
Yes. Helmia jewellery has a 1-year warranty against manufacturing faults. It does not cover wear or damage from use. See Warranty.
My piece arrived damaged or wrong. What should I do?
Email hello@helmia.world with your order number and clear photos, and we will sort it out.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Klarna, Google Pay, Apple Pay and Union Pay. Prices are in euros (EUR).
Care
How do I care for my pearl jewellery?
- Put your jewellery on after makeup, perfume and hairspray.
- Keep pearls dry: take jewellery off before swimming, showering or exercise.
- Wipe with a soft, dry cloth after wearing.
- Store each piece separately in a soft pouch, away from hard surfaces.
Where to buy
Where can I buy Helmia jewellery?
Online at helmia.world, with free worldwide shipping. For retail and wholesale, use our Business Enquiry form.
